Citi Benefits Handbook
Filing a Claim
Generally, you will have until June 30 following the year in which you incur the eligible expense to file a claim for reimbursement. If you are required to substantiate a claim, either in connection with the CYC payment card or a submitted claim (paper or online), in order for a claim to be deemed an eligible expense to be reimbursed, you must provide any pertinent documentation to establish that a claim is eligible for reimbursement. This may include documentation that a service provided in connection with a claim was medically necessary. All such documentation must be submitted and resolved by the June 30 deadline to avoid the amount being subject to forfeiture or included in taxable income in connection with the CYC payment card. For example, you will have until June 30, 2022, to file claims for reimbursement of expenses incurred in 2021. Note: If your 2019 claims deadline falls within the COVID-19 Outbreak Period, your deadline will be recalculated to allow an additional four months to submit claims for reimbursement from the end of the Outbreak Period.
For the fastest results, use your CYC payment card to directly pay for services at eligible health care locations. You can also submit claims as follows.
  • Log on to the CYC website through My Total Compensation and Benefits at
  • To request reimbursement for an out-of-pocket expense, click on "I want to…reimburse myself."
  • Complete the online form.
  • Follow the screen prompts to submit documentation, choosing either "upload documentation" or "fax documentation." If you are faxing documentation, follow the screen prompts to print out the fax cover form to use when submitting the documentation.
Mobile App
  • Download CYC Mobile from your app store.
  • Log in using your online username and password. If you have never logged in before, click "New User Registration" to set your username and password.
  • Tap the option to submit a new payment request.
  • Follow the screen prompts to submit information.
  • Follow the screen prompts to submit documentation using your camera or select an image from your mobile device.
Paper Claim Submission
  • If you did not use your CYC payment card and are unable to access the Internet, complete the Manual Claim Form.
  • Fax the Manual Claim Form with itemized receipts or other documentation to 1 (443) 681-4602. Remember to keep the original claim form and supporting documents for your records.
  • If you choose to mail your claim form and documentation instead of faxing, the address is:
ConnectYourCare Claims Department
PO Box 622317
Orlando, FL 32862-2317