Citi Benefits Handbook
Paying for Your Expenses Out of Pocket
For eligible health care expenses that are not submitted from a health care provider to the health plan, you may choose to pay out of pocket, instead of using the Optum Financial payment card, and submit a claim:
- online on the Optum Financial website;
- through the Optum Financial mobile app: or
- you can submit a paper claim to Optum Financial using the Optum Financial Manual Claim Form.
The claim-filing instructions are on the Optum Financial website, as well as on the Manual Claim Form (available on the Optum Financial website). In order for your claim to be reimbursed, you must provide any pertinent documentation to establish that an expense is eligible to be reimbursed. If such information is not provided by the deadline noted below, the funds in your HCSA/LPSA that are in dispute are subject to forfeiture.