Citi Benefits Handbook
Finding In-Network Providers
A directory of the providers who participate in the In-Network Only Plan network is available from the Claims Administrator. You may call or visit the Claims Administrator's website:
- Aetna: www.aetna.com. Use the customized doc finder tool at www.aetnadocfind.com/in-networkonlyplan. Enter your home ZIP code in the 2023 Provider Search box, then click "Start Your Search." This automatically brings you to the APCN+ network directory. Enter your ZIP code again and continue as a guest to search for in-network doctors. For personal assistance, call 1 (800) 545-5862.
- Anthem BlueCross BlueShield: www.anthem.com; to access a network provider. You may also call Anthem at 1 (855) 593-8123. Use the Provider Directory tool at www.anthem.com/livewell. Select the blue button titled: Network: National Blue High Performance Network (BlueHPN Non-Tiered). Follow the prompts to conduct your search. You can also download the Engage Wellbeing app to search for doctors or call your Citi Health Concierge at 1 (855) 593-8123.
Note: Before visiting an in-network provider, contact him or her to confirm participation in your plan's network. Provider lists are kept as current as possible, but changes can occur between the time you review the list of providers and the start of your coverage.