Citi Benefits Handbook
Legal Requirement: Save Your Receipts from Optum Financial Payment Card Use
Participants in the HCSA and LPSA will receive a Optum Financial payment card. You have the option of using your Optum Financial payment card to pay for eligible health care expenses, or you may pay for health care expenses out of pocket and be reimbursed by submitting claims forms (via mail or fax) or submitting your claims online.
If applicable, each time you "swipe" the Optum Financial payment card (described in "Health Care Spending Account (HCSA)"), be sure to save your receipt in case you are required at a later date to substantiate that your expense was eligible for reimbursement under the Plan. Per IRS rules, unsubstantiated expenses will be considered taxable income. If a receipt is needed, you will be notified by email within 90 days of your payment card swipe (with a follow-up reminder mailed to your home address). If there is not a valid email address on file for you, all notification will be sent to your mailing address. You can also review online if your claim requires receipts by visiting the Optum Financial website, available through My Total Compensation and Benefits at and selecting "Payment Card Transactions" from the home page.
You have until June 30, 2025, to resolve any 2024 transactions that require receipts. Resolution of a transaction includes providing any pertinent documentation to establish that a claim is eligible for reimbursement, which may include providing documentation that a service provided in connection with a claim was medically necessary. If you fail to resolve these transactions with Optum Financial by the June 30 deadline, the amount of the transaction in dispute that was paid by using your Optum Financial payment card will be considered an "overpayment" and will be added to the amount of your 2024 earnings. Applicable taxes will be withheld and reported on your Form W-2 Wage and Tax Statement.