Citi Benefits Handbook
Eligibility and Enrollment Claims
If you believe your application to enroll in or change any of the health and insurance plans subject to ERISA was incorrectly denied, you may file a claim with the Plans Administration Committee of Citigroup Inc. (the Committee) to have your case reviewed. You may also file an appeal if the Committee denies your claim.
To file an eligibility or enrollment-related claim and for information on the claims review process, follow the instructions below. Use the Citigroup Employee Benefits Eligibility Claims and Appeals Form, available to you at no cost by calling the Citi Benefits Center through ConnectOne at 1 (800) 881-3938 (see the For More Information section for detailed instructions, including TDD and international assistance). Return the completed form to the Committee:
Plans Administration Committee of Citigroup Inc.
c/o Claims and Appeals Management Team
PO Box 1407
Lincolnshire, IL 60069-1407
Fax: 1 (847) 554-1653