Citi Benefits Handbook
Text Messaging Therapy
Talkspace, a text messaging therapy service provided through Humana, gives you the flexibility, convenience and confidentiality to get the support you need, no matter where you are. Once you are registered, Talkspace helps you find the best therapist for your needs by matching you with one of their 3,000 licensed therapists. You can then start sharing via text, video and/or audio messages and your therapist will respond to your messages accordingly.
You and your household members can virtually connect with a counselor via desktop, laptop, tablet or smartphone. Your conversations will carry over seamlessly across devices and use banking-grade encryption to keep it safe and confidential.
You do not need to be enrolled in a Citi medical plan to access this benefit. All Citi employees and their household members will receive ten weeks of free texting with a therapist on the Talkspace app when they register with the company code "bewell". After ten weeks, you will be offered 25% off the Talkspace retail price for three months with a one-time option to renew for an additional three months at the same price. If you continue to use Talkspace, you will be responsible for paying Talkspace directly.
Please note: Talkspace is available to residents of California but the benefit described above is not. California residents should contact Citi's Be Well program anytime, day or night for alternative resources.