Citi Benefits Handbook
Citi has partnered with BetterHelp to support you and your wellbeing by providing convenient access to professional therapy services online. BetterHelp allows you to connect with your therapist in a safe and private online environment. You have the option of having sessions by phone, video, chat or asynchronous texts. Once matched with a therapist, you have the ability to schedule your first session immediately. BetterHelp's matching algorithm allows you to match to a therapist based on attributes like age, ethnicity or area of specialty.
You and your household members can virtually connect with a counselor via desktop, laptop, tablet or smartphone. Your conversations will carry over seamlessly across devices and use banking-grade encryption to keep it safe and confidential.
You do not need to be enrolled in any Citi plan to access this benefit. All Citi employees and their household members will receive up to five free sessions (if phone, video or chat are requested) or up to five weeks of free texting (if texting is requested).