Citi Benefits Handbook
Short-Term Counseling Services
Short-term counseling, provided through TELUS Health, is a confidential service designed to help you and your household family members resolve issues that affect your personal life or interfere with your job performance. You can call Be Well 24/7 for help with issues such as sleeping difficulties, anxiety or depression, substance or alcohol abuse, emotional and physical abuse, family and relationship issues, workplace conflict, adopting healthy behaviors, financial concerns and more.
When you or your household members call for counseling support, you will speak with a licensed counselor who will talk with you about your concerns and, if warranted, refer you to an appropriate counselor near your work or home. This benefit provides up to five face-to-face, virtual, or telephonic counseling sessions per issue per year with a licensed counselor at no cost to you. If you require additional counseling, Be Well 24/7 will make every effort to refer you to a counselor in your medical plan. Additional counseling would be covered under the terms of the medical plan in which you enrolled, if applicable. Contact your specific plan to confirm coverage details.
All counseling services are confidential, as required by law. That is, no information will be shared without the written consent of the individual seeking assistance unless the counselor is legally bound to take action.
The counseling service is a core benefit available to all benefits-eligible employees and their household family members. You don't need to be enrolled in any Citi plan or make contributions to take advantage of the program.
Employees and their household family members can also connect with the Be Well program as follows:
  • Download the TELUS Health One app for convenient support for your mental, physical, social and financial well-being at anytime. You can use online chat to contact a counselor, easily search for resources and tools on a wide range of topics, review the latest information on the app's news feed, or work out from home with free LIFT Virtual Session Fitness classes. To download the app on Android or iOS:
    • Search for TELUS Health One, then
    • Open the app, click on `Log in' and enter your log-in credentials:
      • Username: bewell
      • Password: livewell
  • Visit the TELUS Health website at (universal username: bewell; case-sensitive password: livewell) for online access to the Be Well program. You can use the live chat feature and access hundreds of articles, e-books, audio recordings, assessments, toolkits and more.
You can access the same features of the Be Well program on both the mobile app and website.
In addition to the counseling above, benefits-eligible employees and their household family members can receive online counseling from BetterHelp as discussed below.