Citi Benefits Handbook
Claims and Appeals
On May 4, 2020, the U.S. Departments of Labor and the Treasury (the Agencies) issue guidance that temporarily extends the deadlines in place for certain benefit changes and processes associated with election, notification, payment and claims/appeals in connection with the Coronavirus disease of 2019, which was deemed a national emergency on March 1, 2020 (the National Emergency). To protect individuals from losing benefit, the Agencies extended deadlines that might have been missed during the National Emergency. The temporary extension of the deadlines was initially set to expire 60 days after the end of the National Emergency. The Agencies have revised their guidance to provide that your extended deadline will end on the earlier of one year from your original deadline or your original time limit after the end of the National Emergency as described above (Agencies' deadline).
If your deadline to file a claim or appeal (outlined below) falls within the Agencies' deadline, you will have additional time to submit your claim.
For more information, contact the Claims Administrators as detailed under "Claims Administrators" in the Administrative Information section, or call the Citi Benefits Center via ConnectOne at 1 (800) 881-3938 for additional help. From the Benefits menu, select the appropriate option. See the For More Information section for detailed instructions, including TDD and international assistance.
If you file a claim for benefits under the Basic Life, Basic Accidental Death and Dismemberment, Business Travel Accident/Medical, Group Universal Life or Supplemental Accidental Death and Dismemberment insurance plans, your claim generally will be administered in accordance with the timetable outlined below. For additional details on the specific claims and appeals procedures, contact the applicable Claims Administrator.