Citi Benefits Handbook
CVS Caremark AccordantCare Health Services
The AccordantCare program is designed to help members find the answers and support they need to manage their health care needs and maximize their overall health status. This program is a voluntary, no-cost service that offers covered employees and dependents with one of eight complex and chronic conditions who fill their specialty medications through CVS Specialty with the opportunity to work with CVS Caremark AccordantCare Health Management Nurses.
AccordantCare registered nurse care managers serve as liaisons and advocates, facilitating relationships between members, physicians, specialists, insurance companies and employers to ensure high-quality care delivery within realistic cost-containment strategies. AccordantCare nurses can help identify gaps in care, improve patient experience and outcomes, reduce costs, and avoid disease complications and hospitalizations. Care managers continually evaluate and coordinate treatment progress to make sure that members receive the most appropriate care for their individual needs. Covered conditions are:
  • Crohn's disease;
  • Cystic fibrosis;
  • Gaucher disease;
  • Hemophilia;
  • Hereditary angioedema (HAE)
  • Multiple sclerosis;
  • Rheumatoid arthritis;
  • Systemic lupus erythematosus; and
  • Ulcerative colitis.