Citi Benefits Handbook
Using In-Network Providers
To find an in-network provider in your area and schedule an appointment, follow these instructions:
- Visit Aetna Navigator at www.aetna.com or visit www.aetnavision.com and select "Find a Provider." You may also call the Vision Plan at 1 (877) 787-5354. An automated voice response unit (available 24/7) or a Member Services representative (available from 7:30 a.m. to 11 p.m. ET, Monday through Saturday, and 11 a.m. to 8 p.m. on Sunday) will assist you.
Once you have obtained the name of a provider in the Aetna network, call him or her to schedule an appointment and provide the Citi member ID number. If you are calling for services for a covered dependent, you will need to provide your dependent's date of birth.
Note: Claim forms are not required when obtaining services from in-network providers. However, you must submit a claim if you are receiving services out of network. Visit "Out-of-Network Benefits" for more information on submitting a claim.
The Vision Plan includes in-network, on-line providers for your convenience. Register at www.contactsdirect.com, www.glasses.com, www.ray-ban.com, www.targetoptical.com or www.lenscrafters.com and shop for your favorite glasses or contacts. Your benefits will be applied during check out and your purchase shipped directly to the location you choose. Visit www.aetnavision.com and look for the "special offers" page to find discounts on shipping and other promo codes before shopping.