Citi Benefits Handbook
Using Your Prescription Drug ID Card
You must use your prescription drug ID card when purchasing drugs at a retail pharmacy.
Upon your enrollment, CVS Caremark will receive your eligibility information. If you do not have an ID card, please ask your pharmacist to contact CVS Caremark so they can attempt to process the prescription through your pharmacy insurance. You can print out a temporary ID card online at You can also download the CVS Caremark mobile app to access your virtual ID card.
If you do not use your ID card at network pharmacies, you must pay the entire cost of the prescription drug and then submit a claim form to be reimbursed. You will be reimbursed according to the CVS Caremark contracted rate for the covered prescription drug after you have met the annual deductible and paid the applicable copay. Submissions for reimbursement can be processed by utilizing the Caremark web portal (, the Caremark mobile app (available for Android and Apple), or through a claim form. To obtain a claim form, visit "Forms and Documents" on
Send all completed claim forms to:
CVS Caremark Pharmacy
P.O. Box 52136
Phoenix, Arizona 85072-2136