Citi Benefits Handbook
For More Information
By Phone
Call the Citi Benefits Center via ConnectOne at 1 (800) 881-3938. When prompted, enter your ConnectOne ID and PIN. If you do not have a ConnectOne PIN, follow the prompts to designate a PIN. Once you designate a PIN, you can use ConnectOne immediately. Representatives are available from 8 a.m. to 8 p.m. ET, Monday through Friday.
  • From outside the United States, Puerto Rico, Canada and Guam: Call HR Shared Services (HRSS) at 1 (469) 220-9600.
  • If you are hearing impaired and use a TDD in the United States: Call the Telecommunications Relay Service at 711 and then call ConnectOne as instructed above.
  • If you are hearing impaired and use a TDD in Puerto Rico: Call 1 (866) 280-2050 and then call ConnectOne as instructed above.
Online
Access Your Benefits Resources™ (YBR™) through the My Total Compensation and Benefits website at www.totalcomponline.com, available from the Citi intranet and the Internet. From the main page, click on "Health and Insurance (YBR)". You will then be linked to the YBR™ Health and Insurance page.
Keep in mind that if you are an active employee and visit the My Total Compensation and Benefits website from outside the Citi network, you will need to use Multi-Factor Authentication (MFA) to view your benefits information. You will be prompted to enter a one-time password that you will receive by text message or automated voice call, or by using a Remote Access SafeWord/Mobile Pass card.
This process ensures that your personal data as an employee has the same level of security that applies to our banking customers. For more information on MFA, please visit the My Total Compensation and Benefits website and click on the MFA link on the login page.
If you are no longer employed by Citi, you will need to visit the My Total Compensation and Benefits website and access the appropriate link. You will be asked to provide the last four digits of your Social Security number as well as your date of birth and ZIP code. As a first-time user, you will be prompted to create a user ID and password before setting up several security questions. Once completed, the computer will be registered and further attempts to log in will require only the user ID and password you have created.
For Information About These Topics, Plans or Programs
Contact
Telephone Number/Website
Be Well Program
Humana
1 (800) 952-1245
711 (TDD), then 1 (800) 952-1245
Outside the United States, call collect to 1 (888) 809-8455.
Username: resources
Password: for_you
Beneficiary designations for:
   
  • Basic Life insurance, Basic Accidental Death and Dismemberment (AD&D) insurance, Citi Retirement Savings Plan (for U.S. and Puerto Rico) and Citigroup Pension Plan
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "pension or retiree health and insurance or survivor support" option.
  • Group Universal Life (GUL) and Supplemental AD&D insurance
MetLife
Call MetLife at 1 (888) 830-7380.
Visit the MetLife MyBenefits website through My Total Compensation and Benefits at www.totalcomponline.com.
Benefits (health and insurance)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option.
Citi Retirement Savings Plan (for U.S. and Puerto Rico)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "401(k)" option.
From outside the United States, Puerto Rico, Canada and Guam: Call HR Shared Services (HRSS) at +1 (469) 220-9600. From the "benefits" menu, choose the "401(k)" option.
Visit the My Total Compensation and Benefits website at www.totalcomponline.com. From the main page, click on "Retirement Savings/401(k)"
COBRA coverage
(Consolidated Omnibus Budget Reconciliation Act)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option.
Dental Plans
MetLife Preferred Dentist Program (PDP)
1 (888) 830-7380
Visit the MetLife MyBenefits website through My Total Compensation and Benefits at www.totalcomponline.com.
Cigna Dental HMO
1 (800) 244-6224
(participants only)
1 (800) 244-6224 (pre-enrollment information)
Dependent Day Care Spending Account (DCSA)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option.
Visit the ConnectYourCare (CYC) website through My Total Compensation and Benefits at www.totalcomponline.com. From the main page, click on "TRIP and Spending Accounts."
Disability
To report a disability or apply for a Family Medical Leave
MetLife
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "disability or FMLA-related absences" option; or
Contact MetLife directly at 1 (888) 830-7380.
Visit the MetLife MyBenefits website through My Total Compensation and Benefits at www.totalcomponline.com.
General information
Eligibility, enrollment, general information about health and welfare benefits, qualified changes in status, and continuing coverage after a termination of employment or while on a leave of absence
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option.
GUL insurance
MetLife
1 (888) 830-7380
Visit the MetLife MyBenefits website through My Total Compensation and Benefits at www.totalcomponline.com.
Health and insurance coverage verification for:
  • Child support;
  • Medicaid or other premium assistance;
  • Medicare;
  • Social Security Administration; and
  • Etc.
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option.
Health Care Spending Account (HCSA)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option.
Visit the ConnectYourCare (CYC) website through My Total Compensation and Benefits at www.totalcomponline.com. From the main page, click on "TRIP and Spending Accounts."
Health Savings Account (HSA)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option.
Visit the ConnectYourCare (CYC) website through My Total Compensation and Benefits at www.totalcomponline.com. From the main page, click on "TRIP and Spending Accounts."
Insurance
  • Basic Life;
  • Basic AD&D; and
  • Business Travel Accident/Medical.
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option.
Visit YBR™ through My Total Compensation and Benefits at www.totalcomponline.com.
Limited Purpose Health Care Spending Account (LPSA)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option.
Visit the ConnectYourCare (CYC) website through My Total Compensation and Benefits at www.totalcomponline.com. From the main page, click on "TRIP and Spending Accounts."
Live Well at Citi Program
Health Advocate
RedBrick Health and medical carriers
1 (866) 449-9933
Visit www.citibenefitsonline.com, then Live Well at Citi.
1 (855) 814-5595 (RedBrick)
Visit My Total Compensation and Benefits at www.totalcomponline.com, then click on "RedBrick Health (Health Assessment & Rewards).
Long-Term Care (LTC) insurance
(Citigroup plan sponsorship to end February 1, 2019)
John Hancock Life Insurance Company (U.S.A.)
1 (800) 222-6814
Medical (HMOs)
Various sources
Medical (non-HMO plans)
Aetna (ChoicePlan 500, High Deductible Health Plan)
1 (800) 545-5862
1 (800) 628-3323 (TDD)
Anthem BlueCross BlueShield (ChoicePlan 500, High Deductible Health Plan)
1 (855) 593-8123 — Anthem Health Guide Member Services
  • 24/7 Nurseline: 1 (877) 825-5276
  • Precertification: 1 (855) 593-8123
  • Coverage While Traveling: 1 (800) 810-2583
  • High-Tech Image/Sleep Mgmt.: 1 (888) 953-6703
  • BH Resource Center: 1 (866) 621-0554
  • Web Dr. Visits: www.livehealthonline.com
Prescription drug program
(ChoicePlan 500 and High Deductible Health Plan)
To refill a CVS Caremark Mail Order prescription using the automated system, for instructions on how your physician can fax your prescription to CVS Caremark and to arrange credit card payment for all your CVS Caremark Mail Order prescriptions
CVS Caremark
1 (844) 214-6601
1 (800) 863-5488 (TDD)
(participants only)
For prior authorization
1 (844) 214-6601
For the CVS Caremark Specialty drug pharmacy
 
1 (800) 237-2767
Available 6:30 a.m. to 8:00 p.m. (CT), Monday through Friday.
Supplemental AD&D insurance
MetLife
1 (888) 830-7380
Visit the MetLife MyBenefits website through My Total Compensation and Benefits at www.totalcomponline.com.
Transportation Reimbursement Incentive Program (TRIP)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option.
Visit the ConnectYourCare (CYC) website through My Total Compensation and Benefits at www.totalcomponline.com. From the main page, click on "TRIP and Spending Accounts."
Vision Plan
For Plan information and laser vision correction providers/arrangements
Aetna
1 (877) 787-5354
Workers' Compensation
Constitution State Services Co.
1 (800) 243-2490
CITI ON-SITE MEDICAL CLINICS
Jacksonville, FL
 
14000 Citicards Way
(904) 954-8262
Medical emergency number
(904) 954-8911
Tampa, FL
 
Citibank Center, Bldg., 1st Floor
(813) 604-4333
Medical emergency number
611
O'Fallon, MO
 
1000 Technology Drive, 1st Floor
(636) 261-6030
Medical emergency number
(636) 261-4000
Jersey City, NJ
 
480 Washington Blvd., 8th Floor
(201) 763-1111
Medical emergency number
(201) 763-0263
Warren, NJ
 
283 King George Road, Bldg., 1st Floor
(908) 563-5400
Medical emergency number
(908) 563-5412
New York City
 
111 Wall St., 23rd Floor, Zone 12, New York City
(212) 657-7478
Medical emergency number
(212) 657-4357 (6-HELP)
388 Greenwich St., 5th Floor, New York City
(212) 816-1460
Medical emergency number
(212) 816-1300
One Court Square, 9th Floor, Zone 7, Long Island City
(718) 248-2709
Medical emergency number
(718) 248-4357 (4-HELP)
San Antonio, TX
 
100 Citibank Drive, Bldg. 3
(210) 357-8275
Irving (Dallas), TX
 
6460 Las Colinas Blvd.
(972) 655-5000
Florence, KY
 
4600 Houston Road, Bldg. 2, 1st Floor
(859) 283-3613
CITI FITNESS CENTERS
Florida
 
14000 Citicards Way, Bldg. A, Jacksonville
(904) 954-2630
3800 Citibank Center, Tampa
(813) 604-4348
Idaho
 
2200 S. Cobalt Pt. Way, Meridian (Boise)
(208) 822-2331
Illinois
 
50 Northwest Point Blvd., Elk Grove Village (Chicago)
(224) 222-2509
Kentucky
 
4600 Houston Road, Florence
(859) 283-3882
Maryland
 
14700 Citicorp Drive, Hagerstown
(301) 714-5738
New Jersey
 
283 King George Road, Warren
(908) 563-9533
New York
 
580 CrossPoint Pkwy. Getzville (Buffalo)
(716) 730-7926
One Court Square, 5th Floor, Long Island City
(718) 248-9571
388 Greenwich St., 5th Floor, New York City
(212) 816-0523
South Dakota
 
701 East 60th St. N, Sioux Falls
(605) 331-1922
Texas
6400 Las Colinas Blvd., Irving (Dallas)
(972) 653-8890
100 Citibank Drive, San Antonio
(210) 677-6991