Citi Benefits Handbook
How the Program Works
TRIP is made up of two accounts:
  • A Transit Account to pay for eligible transit expenses. The Internal Revenue Code defines transit expenses as those for bus, subway, train, ferry and Metro passes, as well as vanpooling. A van must be a "licensed commuter highway vehicle" with seating capacity for six or more adults, excluding the driver.
  • A Parking Account to pay for parking on or near Citi's business premises or near a location from which you commute to work by mass transit, vanpool or carpool.
You can enroll to purchase both a transit and a parking pass, two types of transit media (pass, token or ticket), or two types of parking media (parking permit or parking garage) online, depending on what is required for your commute to and from work. When you enroll, you can set up a recurring purchase, or you can arrange to purchase your pass each month. The pass will be mailed to your address of record with the TRIP provider in time for use beginning the 1st of the following month.
Your card will be updated prior to the beginning of each month for monthly purchases, and it will be valid for up to one year or as long as you continue to have a monthly order. If you do not change the order for a particular month, a new card will be mailed to your address of record following your next order.
The deadline to enroll or change your TRIP participation is the 10th of every month for participation the 1st of the following month. If you miss the deadline, your enrollment/change will be effective the following month.
Once enrolled, you can cancel or suspend your online purchase at any time. If you cancel or suspend your purchase by the 10th of any month (the monthly purchase deadline), a pass will not be purchased for you for the following month.
Note for rail commuters using the Long Island Rail Road (LIRR) and Metro-North Railroad (MNR): An earlier deadline applies to you. Your orders and cancellations must be placed by the 4th of the month.
If You:
Enroll to purchase a transit and/or parking pass on the CYC website, available as a link from My Total Compensation and Benefits at
No later than the 10th of any month; for LIRR and MNR commuters, no later than the 4th of any month
Your pass will be purchased and mailed to your address of record so you have it before the 1st of the following month
Keep in mind, if your transit pass is lost in the mail, or if you received an incorrect transit product, you are eligible to submit a Refund Claim Form to receive reimbursement for the missing or incorrect product. A refund will only be approved once per calendar year. 
Please note: Some transit authorities and products have their own unique refund or replacement policies and thus are not covered by the Refund Claim Policy. For additional detail, please review the Refund Claim Form.