Citi Benefits Handbook
Short-Term Counseling Services
Short-term counseling, provided through Humana, is a confidential service designed to help you and your household members resolve issues that affect your personal life or interfere with your job performance. You can call Be Well 24/7 for help with issues such as sleeping difficulties, anxiety or depression, substance or alcohol abuse, emotional and physical abuse, family and relationship issues, workplace conflict, adopting healthy behaviors, financial concerns and more.
When you or your household members call for counseling support, you will speak with a licensed counselor who will talk with you about your concerns and, if warranted, refer you to an appropriate counselor near your work or home. You can schedule up to five face-to-face counseling sessions per issue with a licensed counselor per year at no cost to you. If you require additional counseling, the counseling service will make every effort to refer you to a counselor in your medical plan. Contact your specific plan to confirm coverage details.
All counseling services are confidential, as required by law. That is, no information will be shared without the written consent of the individual seeking assistance unless the counselor is legally bound to take action.
The counseling service is a core benefit available to all benefits eligible employees and their household members. You do not have to enroll or make any contributions to use this benefit.
Employees and their household members can also access the Be Well website, which includes many additional resources to help with physical and mental wellness.