Citi Benefits Handbook
Be Well Program
The Be Well Program, formerly known as the Employee Assistance Program (EAP) and provided through Humana (formerly Harris, Rothenberg International (HRI), Inc.), is a confidential counseling service designed to help you and your family members resolve issues that affect your personal life or interfere with your job performance. You can call Be Well 24/7 for help with issues such as sleeping difficulties, anxiety or depression, substance or alcohol abuse, emotional and physical abuse, family and relationship issues, workplace conflict, adopting healthy behaviors, financial concerns and more.
When you or your dependents call Be Well, you will speak with a licensed counselor who will talk with you about your concerns and, if warranted, refer you to an appropriate counselor near your work or home. You can schedule up to three counseling sessions per issue with a Be Well licensed counselor per year at no cost to you. If you require additional counseling, the Be Well program will make every effort to refer you to a counselor in your medical plan. Contact your specific plan to confirm coverage details.
All Be Well services are confidential, as required by law. That is, no information will be shared without the written consent of the individual seeking assistance unless the counselor is legally bound to take action.
The Be Well Program is a core benefit available to all benefits eligible employees and their dependents. You do not have to enroll or make any contributions to use this benefit.
Employees and their dependents can also access the Humana website, which includes many additional resources to help with physical and mental wellness.
Contact the Be Well Program as follows:
Telephone: 1 (800) 952-1245
TTY: 711, then 1 (800) 952-1245
Username: resources
Password: for_you