Citi Benefits Handbook
Live Well Healthy Activities
The Live Well at Citi Program offers a number of resources to help you develop and maintain healthy habits. Live Well Healthy Activities, offered through RedBrick Health, include supportive online programs and tools that can help you achieve your wellness goals. Live Well Healthy Activities include:
- The Live Well Tobacco Cessation Program — offers help to identify the challenges you face when quitting tobacco use and to set goals to overcome them.
- Live Well Journeys® — online wellness programs, tailored to your interests, that can help you make progress on health topics of your choosing by taking small steps toward your goals.
- RedBrick Track™ — an online daily wellness tracker that helps you maintain and expand daily healthy habits. Examples include tracking your daily exercise and eating habits.
- Health Coaching — certified experts who will work with you by phone to help answer your health questions, provide support in overcoming obstacles, and help you set and achieve your health and wellness goals.
You can sign up for any of the Live Well Healthy Activities by visiting the RedBrick site through My Total Compensation and Benefits (click "RedBrick Health (Health Assessment and Rewards)"). Your spouse/partner or dependents 18 and over can sign up for programs by visiting the RedBrick site at wellness.redbrickhealth.com. Just follow the instructions for registering.
Live Well Tobacco Cessation Program
The Live Well Tobacco Cessation Program is available to active, benefits eligible employees and their benefits eligible spouses/partners (regardless of whether they are enrolled in a Citi medical plan).
If you choose the Health Coaching option, your coach will work with you to identify the challenges you face when quitting and set goals to overcome them. You and your spouse/partner may be eligible for free nicotine replacement therapy (NRT). If you have stopped using tobacco products recently, a health coach can help you keep your commitment to being tobacco-free.
Program representatives may reach out to those who have indicated on their Live Well Health Assessment that they use tobacco products or have stopped using tobacco products within the past 12 months, but you do not need to wait to be invited. To get started, log on to the RedBrick site or call 1 (855) 814-5595.
You can also complete an online Live Well Journey® focused on quitting tobacco use. (See below.)
Tobacco Free Attestation
If you and your spouse/partner are enrolled in Citi medical coverage for 2020, during Annual Enrollment you will have the opportunity to complete the Tobacco Free Attestation on Your Benefits Resources™. If during that time you indicate that you use tobacco products (including vapor products and all forms of smokeless tobacco products) or if you fail to complete the Tobacco Free Attestation before your enrollment deadline, you and your covered spouse/partner will each pay a $600 annual penalty on your health care coverage.
If you participate in the Live Well Tobacco Cessation Program in 2020, you will stop paying the penalty once you complete either the telephonic health coaching program (a minimum of four calls with a health coach) or complete a tobacco-focused Journey through the RedBrick site. You will also be refunded for all penalties paid in 2020. In addition, you can earn $25 toward your Live Well Healthy Activities that can be redeemed for gift cards if you complete the Live Well Tobacco Cessation Program.
IMPORTANT: Even if you plan to continue with your current Citi medical plan, you must complete the Tobacco Free Attestation before your Annual Enrollment deadline or you will default to "tobacco user" status and will pay the tobacco penalty in 2020.
Live Well Journeys®
Live Well Journeys are online wellness programs, tailored to your interests that can help you make progress on health topics of your choosing by taking small steps toward your goals. Journeys can be accessed over the web or via your mobile device.
To get started, select a Live Well Journey and choose the steps you would like to commit to as part of your Journey. Steps may incorporate activities as well as brief videos. You can give feedback on the steps you like and the ones you do not to further personalize your experience. If you are looking for additional encouragement, you can request live support by phone.
Live Well Journeys include Get Strong at Home, Move It and Lose It, Smart Snacking, Dine Out: Take Charge, Make Your Date to Quit, Stress to Energy Sampler and more.
RedBrick Track is a daily wellness tracker that spans a spectrum of daily health habits — getting active, eating healthy and living well — yet takes just a minute or two per day. You can access this fun, easy-to-use tool via the web, a tablet or a mobile phone, or sync up with compatible devices or apps for automatic physical activity tracking.
RedBrick Track helps you maintain and expand your daily healthy habits by reinforcing progress and encouraging you to establish and beat your personal best on the Daily Wellness Meter.
RedBrick health coaches are certified experts who will work with you by phone to help answer your health questions, provide support in overcoming obstacles and help set small goals to work on between sessions. Choose from topics including managing blood pressure, cholesterol, diabetes, stress and more.
Grand Rounds: Expert Guidance. Expert Care.
You don't have to be enrolled in Citi medical coverage to use this free service. Grand Rounds provides you and your family members with expert medical opinions and support to help ensure you always receive the best care possible. Whether you need help finding the best physician in your area, information about a new diagnosis or treatment or support deciding if surgery is right for you, Grand Rounds will assist you with such decisions. Grand Rounds works with top doctors and specialists across the country and identifies the highest quality physicians for your unique needs.
Use Grand Rounds any time, but especially if you need a second opinion on a new or long-term health issue or treatment plan. Sign up by visiting www.grandrounds.com/livewell. Just follow the instructions for registering.
Sleepio is a leading app-based, online sleep improvement program that is scientifically proven to help you fall asleep and stay asleep. Whether you need a few basic tips or require more detailed guidance on how to improve your sleep, register for Sleepio and complete the two-minute sleep test online to learn your sleep score, then work to improve your sleep with proven techniques developed from over 35 years of related research. This service is free to all Citi employees, regardless of whether you are enrolled in a Citi medical plan. However, your spouses/partners must be enrolled in a Citi medical plan to utilize Sleepio's services. Learn more about Sleepio online at www.sleepio.com/livewell, or email your questions to Sleepio customer service at firstname.lastname@example.org.
Livongo for Diabetes™ Program
If you and your family are enrolled in a Citi medical plan and you or a family member has diabetes, you can participate in Livongo's diabetes management program (Livongo for Diabetes™). The program offers three key components:
- A connected glucose meter that transmits data and messaging in real time and ongoing test strip supply;
- A smart analytics platform that provides predictive and personalized insights; and
- Virtual coaching from Certified Diabetes Educators.
This approach encourages more frequent blood glucose checks, provides just-in-time outreach from Certified Diabetes Educators and automates the often-cumbersome task of ordering supplies and manually tracking blood glucose readings. Most importantly, participants receive personalized, real-time information that can enable more confident self-management and improved glycemic control.