Citi Benefits Handbook
CVS Caremark Maintenance Choice® Program
Maintenance Choice is a program available to you that provides added convenience in filling your maintenance drugs. You may obtain a 90-day prescription at a CVS pharmacy. Keep in mind that the prescription must be written to dispense in a 90-day supply, plus any appropriate refills.
When you purchase prescriptions through the CVS Caremark Maintenance Choice® Program, you pay the appropriate deductible and/or coinsurance and receive up to a 90-day supply of your medication.
Choose one of four ways to start filling your 90-day prescriptions through CVS Caremark:
1. At a CVS location -- Take your prescription to a CVS/pharmacy location
2. By phone -- Call CVS Caremark Customer Care at 1 (844) 214-6601
3. By mail -- Fill out and return a Mail Service order form. You can download one from the CVS Caremark website,, or request one from CVS Caremark Customer Care
4. Online: Visit and log in. You may then request a new Mail Service prescription from your doctor using "Request a Prescription with Fast Start."
If you are currently receiving prescription medications through a program other than CVS Caremark Maintenance Choice® or the CVS Mail Service Pharmacy, ask your doctor to write a new prescription (for up to a 90-day supply plus refills).
Please note that the Maintenance Choice Program does not apply within the state of Oklahoma. However, members may still fill 30-day supplies at all retail network pharmacies at the retail copay or 90-day supplies via the CVS Mail Service Pharmacy at the mail order copay.