Citi Benefits Handbook
CVS Caremark Mail Service
Through CVS Caremark Mail Service, you can purchase up to a 90-day supply of medication at one time and have it shipped directly to you at home. You will make one home-delivery copay for each prescription drug or refill after you first meet your deductible, and you will save money.
When you use CVS Caremark Mail Service:
  • Your medications are dispensed by one of the CVS Caremark Mail Service pharmacies and delivered to your home.
  • Medications are shipped by standard delivery (7 – 10 business days, including shipping time) at no cost to you. You can also request express shipping for an additional cost. (Next day or second day express shipping options are available.). Please note that processing requires 1-2 business days for refills; 4 – 5 business days for new prescriptions in addition to express shipping time.
  • You can order and track your refills online at www.caremark.com or via the CVS Caremark mobile app. You can also call CVS Caremark at 1 (844) 214-6601 to order your refill by telephone.
  • Registered pharmacists are available 24/7 for consultations.
If you are a first time Mail Service user, you can get started by using the Fast Start program. You can dial 1 (844) 214-6601 and speak to a CVS Caremark representative who will gather important information and contact your physician to obtain a 90-day prescription on your behalf.
Please note that CVS Caremark does not accept manufacturer coupons for prescriptions filled through the Mail Service pharmacy.