Citi Benefits Handbook
Choosing In-Network Providers
CP500 is administered by Aetna and Anthem BlueCross BlueShield. When you enroll in the CP500, you may request a provider directory that lists doctors and other providers who belong to the network.
- Aetna: www.aetna.com; select the Aetna Open Access, Choice POS II Open Access Plan, or call 1 (800) 545-5862.
- Anthem BlueCross BlueShield: www.anthem.com; to access an in-network provider through the BlueCross BlueShield Association BlueCard® PPO Program, select "Find a Doctor." Enter your search details (provider name, provider specialty, search location). Enter your identification prefix (which is the first three letters of your member ID located on your ID card). If you do not have your member ID card handy, select your state and your plan, PPO, and click on "Search." You will have a variety of search options to help you find a provider who meets your needs. You may also call 1 (855) 593-8123.
- If you live in metro New York; Washington, D.C./Maryland/Northern Virginia; Georgia; Kansas City, Missouri, or St. Louis, Missouri; Arizona; Florida; Tennessee; or New Jersey, you have access to an alternate network of providers. Please see your Anthem ID card to get the prefix you should use to search for providers on Anthem's website, or call Anthem's Health Guide Service Team for additional information about alternate networks and information on how to locate a participating provider.
Note: Before visiting an in-network provider, contact him or her to confirm participation in your plan's network. Provider lists are kept as current as possible, but changes can occur between the time you review the list of providers and the start of your coverage.