Citi Benefits Handbook
For More Information
By Phone
Call the Citi Benefits Center via ConnectOne: 1 (800) 881-3938. When prompted, enter your ConnectOne ID and PIN. If you don't have a ConnectOne PIN, follow the prompts to designate a PIN. Once you designate a PIN, you can use ConnectOne immediately. Representatives are available from 8 a.m. to 8 p.m. Eastern time (ET), Monday through Friday.
  • From outside the United States, Puerto Rico, Canada and Guam: Call HR Shared Services (HRSS) at 1 (469) 220-9600.
  • If you are hearing impaired and use a TDD in the United States: Call the Telecommunications Relay Service at 711. Then call ConnectOne as instructed above.
  • If you are hearing impaired and use a TDD in Puerto Rico: Call 1 (866) 280-2050 and then call ConnectOne as instructed above.
Online
Access Your Benefits Resources™ (YBR™) through the TotalComp@Citi website at www.totalcomponline.com, available from the Citi intranet and the Internet. From the main page, click on "Want to get somewhere fast" and then select the "Health and Insurance" option that appears under Your Benefits Resources. You will then be linked to the Your Benefits Resources home page.
Keep in mind that if you are an active employee and visit the TotalComp@Citi website from outside the Citi network, you'll need to use Multi-Factor Authentication (MFA) to view your benefits information. You'll be prompted to enter a one-time password that you'll receive by text message, automated voice call, or by using a Remote Access SafeWord/Mobile Pass card.
This process ensures that your personal data as an employee has the same level of security that applies to our banking customers. For more information on MFA, please visit the TotalComp@Citi website and click the MFA link on the login page.
If you are no longer employed by Citi, you will need to visit the TotalComp@Citi website and access the appropriate link. You will be asked to provide the last 4 digits of your social security number as well as your date of birth and zip code. As a first time user, you will be prompted to create a user ID and password before setting up several security questions. Once completed, the computer will be registered and further attempts to log in will just require the user id and password you have created.
For information about these topics, plans, or programs
Contact
Telephone number/website
Be Well Program
Harris, Rothenberg International (HRI), owned by Humana
1 (800) 952-1245
711 (TDD) then 1 (800) 952-1245
Outside the United States, call collect to 1 (888) 809-8455.
User ID: resources
Password: for_you
Beneficiary designations for:
   
  • Basic Life insurance, Basic AD&D insurance, Citigroup 401(k) Plan, Citibuilder 401(k) Plan for Puerto Rico, and Citigroup Pension Plan
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "pension or retiree health & insurance or survivor support" option.
  • Group Universal Life (GUL) and Supplemental AD&D insurance
MetLife
Call MetLife at 1 (888) 830-7380.
Visit the MetLife MyBenefits website through TotalComp@Citi at www.totalcomponline.com.
Benefits (health and insurance)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option.
COBRA coverage
(Consolidated Omnibus Budget Reconciliation Act)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option.
Dental Plans
Cigna Dental HMO
1 (800) 244-6224
(participants only)
1 (800) 244-6224 (pre-enrollment information)
MetLife Preferred Dentist Program (PDP)
1 (888) 830-7380
Visit the MetLife MyBenefits website through TotalComp@Citi at www.totalcomponline.com.
Dependent Day Care Spending Account (DCSA)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option.
Visit the ConnectYourCare (CYC) website through TotalComp@Citi at www.totalcomponline.com. From the main page, click on "Want to get somewhere fast" and then select the "Spending Accounts/Health Savings Account" option that appears under "Other Websites."
Disability
To report a disability or apply for a Family Medical Leave
MetLife
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu choose the "disability or FMLA-related absences" option, or;
Contact MetLife directly at 1 (888) 830-7380.
Visit the MetLife MyBenefits website through TotalComp@Citi at www.totalcomponline.com.
General information
Eligibility, enrollment, general information about health and welfare benefits, qualified changes in status, and continuing coverage after a termination of employment or while on a leave of absence
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option.
Group Universal Life (GUL) insurance
MetLife
1 (888) 830-7380
Visit the MetLife MyBenefits website through TotalComp@Citi at www.totalcomponline.com.
Health and insurance coverage verification for:
  • Child support
  • Medicaid or other premium assistance
  • Medicare
  • Social Security Administration
  • Etc.
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option.
Health Care Spending Account (HCSA)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option.
Visit the ConnectYourCare (CYC) website through TotalComp@Citi at www.totalcomponline.com. From the main page, click on "Want to get somewhere fast" and then select the "Spending Accounts/Health Savings Account" option that appears under "Other Websites."
Health Savings Account (HSA)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938.
From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option.
Visit the ConnectYourCare (CYC) website through TotalComp@Citi at www.totalcomponline.com. From the main page, click on "Want to get somewhere fast" and then select the "Spending Accounts/Health Savings Account" option that appears under "Other Websites."
Insurance
  • Basic Life
  • Basic Accidental Death and Dismemberment (AD&D)
  • Business Travel Accident/Medical
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option.
Visit YBR™ through TotalComp@Citi at www.totalcomponline.com.
Limited Purpose Health Care Spending Account (LPSA)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option, followed by the "spending accounts" option.
Visit the ConnectYourCare (CYC) website through TotalComp@Citi at www.totalcomponline.com. From the main page, click on "Want to get somewhere fast" and then select the "Spending Accounts/Health Savings Account" option that appears under "Other Websites."
Live Well at Citi Program
Health Advocate
RedBrick Health and medical carriers
1 (866) 449-9933
Visit www.citibenefitsonline.com then Live Well at Citi
1 (855) 814-5595 (RedBrick)
Visit TotalComp@Citi at www.totalcomponline.com, then click "want to get somewhere fast" then Live Well at Citi-RedBrick.
Long-Term Care (LTC) insurance
John Hancock Life Insurance Company (U.S.A.)
1 (800) 222-6814
Medical (HMOs)
Various sources
Medical (non-HMO plans)
Aetna (ChoicePlan 500, High Deductible Health Plan)
1 (800) 545-5862
1 (800) 628-3323 (TDD)
Anthem BlueCross BlueShield (ChoicePlan 500, High Deductible Health Plan)
1 (855) 593-8123 – Anthem Health Guide Member Services
  • 24/7 NurseLine: 1 (877) 825-5276
  • Pre Certification: 1 (855) 593-8123
  • Coverage While Traveling: 1 (800) 810-2583
  • High Tech Image/Sleep Mgmt.: 1 (888) 953-6703
  • BH Resource Center: 1 (866) 621-0554
  • Web Dr. Visits: www.livehealthonline.com
Oxford Health Plan (PPO plans in CT, NJ, and NY tri-state area only)
1 (800) 396-1909
Prescription Drug Program
(ChoicePlan 500, High Deductible Health Plan, and Oxford PPO)
To refill an Express Scripts Home Delivery prescription using the automated system, for instructions on how your physician can fax your prescription to the Express Scripts Pharmacy, and to arrange credit card payment for all your Express Scripts Home Delivery pharmacy service orders
Express Scripts
1 (800) 227-8338
1 (800) 899-2114 (TDD)
(participants only)
For prior authorization
For the Accredo specialty drug pharmacy
 
1 (800) 224-5498
1 (866) 413-4135
Supplemental AD&D insurance
MetLife
1 (888) 830-7380
Visit the MetLife MyBenefits website through TotalComp@Citi at www.totalcomponline.com
Transportation Reimbursement Incentive Program (TRIP)
Citi Benefits Center
Call ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts," option, followed by the "spending accounts" option.
Visit the ConnectYourCare (CYC) website through TotalComp@Citi at www.totalcomponline.com. From the main page, click on "Want to get somewhere fast" and then select the "Spending Accounts/Health Savings Account" option that appears under "Other Websites."
Vision Plan
For Plan information and laser vision correction providers/arrangements
Aetna
1 (877) 787-5354
Non-Members: www.aetnavision.com
Workers' Compensation
Constitution State Services Co.
1 (800) 243-2490
Work/Life Program
Health Advocate
1 (866) 449-9933, select option #2
(no password required)
CITI ON-SITE MEDICAL CLINICS
Telephone Number
Jacksonville, FL
 
14000 Citicards Way
(904) 954-8262
Medical emergency number
(904) 954-8911
Tampa, FL
 
Citibank Center, Bldg., 1st Floor
(813) 604-4333
Medical emergency number
611
O'Fallon, MO
 
1000 Technology Drive, 1st Floor
(636) 261-6030
Medical emergency number
(636)261-4000
Jersey City, NJ
 
480 Washington Blvd., 8th Floor
(201) 763-1111
Medical emergency number
(201) 763-0263
Warren, NJ
 
283 King George Road, Bldg., 1st Floor
(908) 563-5400
Medical emergency number
(908) 563-5412
New York City
 
111 Wall St., 23rd Floor, Zone 12, New York City
(212) 657-7478
Medical emergency number
(212) 657-4357 (6-HELP)
388 Greenwich St., 5th Floor, New York City
(212) 816-1460
Medical emergency number
(212) 816-1300
One Court Square, 9th Floor, Zone 7, Long Island City
(718) 248-2709
Medical emergency number
(718) 248-4357 (4-HELP)
San Antonio, TX
 
100 Citibank Drive, Bldg. 3
(210) 357-8275
CITI ON-SITE MEDICAL CLINICS
CITI - FITNESS CENTERS
Telephone Number
Florida
 
14000 Citicards Way, Bldg. A, Jacksonville
(904) 954-2630
3800 Citibank Center, Tampa
(813) 604-4348
Idaho
 
2200 S. Cobalt Pt. Way, Meridian (Boise)
 
Illinois
 
50 Northwest Point Blvd, Elk Grove Village (Chicago)
(224) 222-2509
Kentucky
 
4600 Houston Road, Florence
(859) 283-3882
Maryland
 
14700 Citicorp Drive, Hagerstown
(301) 714-5738
New Jersey
 
283 King George Road, Warren
(908) 563-9533
New York
 
580 CrossPoint Pkwy. Getzville (Buffalo)
(716) 730-7926
One Court Square, 5th Floor, Long Island City
(718) 248-9571
388 Greenwich St., 5th Floor, New York
(212) 816-0523
South Dakota
 
701 East 60th St. N, Sioux Falls
(605) 331-1922
Texas
6400 Las Colinas Blvd, Irving (Dallas)
(972) 653-8890
100 Citibank Drive, San Antonio
(210) 677-6991