Citi Benefits Handbook
Short-Term Disability (STD)
Explore the different programs Citi has to offer. Visit Citi For You (intranet only) or contact Health Advocate at 1 (866) 449-9933. If you are enrolled in a Citi medical plan, additional benefits may be available. Contact your carrier for more information.
The STD benefit is a core benefit available to all benefits eligible employees. No enrollment is necessary. However, you must report all disabilities to MetLife, Citi's disability Claims Administrator, before you can receive a benefit. To report your disability, call ConnectOne at 1 (800) 881-3938. See the For More Information section for detailed instructions, including TDD and international assistance. You also can call MetLife directly at 1 (888) 830-7380.
For a description of your responsibilities and those of MetLife when you report a disability, see the Disability and Leave Benefits Guide.
STD pays 100% or 60% of base salary (not benefits eligible pay) during an approved disability of up to 13 weeks based on your years of service. For newly hired and rehired employees (regardless of prior service), there is a 90-day waiting period before disability benefits are payable (as shown in the following schedules of benefits):
For CPWM employees who hold the title of FA or its equivalent: Upon return from PPL, the FA Compensation area will review your compensation paid while on leave. If the total incentive compensation generated from your book of business while you were on PPL exceeds the total minimum benefit paid to you, the difference will be paid to you as an additional benefit up to the maximum benefit upon your return to work.
Paid pregnancy leave must be taken consecutively.
For non-salaried employees: The STD benefit will be calculated by your business but will not exceed 100% of your benefits eligible pay for benefits purposes. Ask your HR representative for details.