Citi Benefits Handbook
Health Advocate
Health Advocate is a free program available to you and your family — your spouse/partner, children, parents, and parents-in-law — regardless of your health coverage. You and your family members do not need to be enrolled or eligible to participate in a medical plan offered by Citi to use Health Advocate.
Health Advocate helps you take control of your health care issues. You and your family can call Health Advocate to speak with a staff of medical professionals and health-related specialists to help you:
  • Resolve insurance claims and billing issues;
  • Identify and make appointments with a hard-to-reach specialist;
  • Obtain additional information about a medical condition;
  • Address medical issues and health care needs of your family members; and
  • Understand issues related to prescription drugs, such as comparisons between generic and brand-name medications.
Health Advocate's Health Cost Estimator+™ (HCE+) Tool
Health Advocate's Health Cost Estimator+ (HCE+) tool, a phone-based resource, is now available.
Many people don't realize that the cost of a medical procedure can vary by over 100 percent, even within the same geographic area. With consumers picking up more of the cost of their healthcare, they need clear, actionable, pre-service information to help project their out-of-pocket costs.
Health Advocate's HCE+ pricing transparency tool compares the cost of hundreds of common healthcare services and procedures, by zip code. This valuable resource is designed to help you in the decision-making process, so you can maximize the value of your healthcare dollars and reduce healthcare costs.
Easy Access
Available free to all Citi employees (regardless of whether you are enrolled in a medical plan), the HCE+ pricing transparency tool can be accessed by calling a Health Advocate representative. The representative you speak with will then act as your personal Health Advocate, perform the research and provide personalized results.