Citi Benefits Handbook
Using In-Network Providers
To find an in-network provider in your area and schedule an appointment, follow these instructions:
  • Visit Aetna Navigator at www.aetna.com or visit www.aetnavision.com and enter the employee's member ID number.
  • You may also call the Vision Plan at 1 (877) 787-5354. An automated voice response unit (available 24/7) or a Member Services representative (available from 7:30 a.m. to 11 p.m. ET, Monday through Saturday, and 11 a.m. to 8 p.m. on Sunday) will assist you.
Once you have obtained the name of a provider in the Aetna network, call him or her to schedule an appointment and provide the Citi member ID number. If you are calling for services for a covered dependent, you will need to provide your dependent's date of birth.
Note: Claim forms are not required when obtaining services from in-network providers. However, you must submit a claim if you are receiving services out of network. Visit "Out-of-Network Benefits" for more information on submitting a claim.