Citi Benefits Handbook
Using an Emergency Room
Do you know when to go the emergency room, urgent care center, or your doctor? Test your knowledge with the Right Place to Get Care quiz.
If you have a true medical emergency, you should go to the nearest emergency facility. If you are admitted, you must notify your plan within 48 hours (or within 24 hours under Oxford). If you are not able to do this, have a representative contact your plan.
The Citi plans do not cover non-emergency services provided in an emergency room.