Citi Benefits Handbook
Mental Health and Substance Abuse Benefits
All visits for both inpatient and outpatient mental health and substance abuse treatment are reimbursed at the same coinsurance level as other medical services, according to your plan, subject to medical necessity.
The plans administered by Aetna, Anthem BlueCross BlueShield and Oxford Health Plans provide confidential mental health and substance abuse services through a network of counselors and specialized practitioners.
When you call your plan at the toll-free number on your medical plan ID card, you will speak with an intake coordinator who will help find the right in-network care provider. In an emergency, the intake coordinator will also provide immediate assistance and, if necessary, arrange for treatment at an appropriate facility.
You must call your plan before seeking treatment for inpatient mental health or substance abuse treatment. Call your plan for the names of network providers.