Citi Benefits Handbook
Anthem BlueCross BlueShield
The Anthem BlueCross BlueShield disease management program helps you maintain your health, improve your health outcomes and control health care expenses associated with the following prevalent conditions:
  • Asthma (pediatric and adult)
  • Diabetes (pediatric and adult)
  • Heart failure
  • Coronary artery disease
  • Chronic obstructive pulmonary disease.
If you are enrolled in a Citi medical plan and you or a family member has diabetes, you can participate in Livongo's diabetes management program (Livongo for Diabetes™). See "Other Health Management Programs" for more information.
The Integrated Health Model (IHM)
The Integrated Health Model (IHM) offers personalized one-on-one support from a trained health professional who is dedicated to your needs. You can call your personal health consultant directly for questions about your family's health, assistance with setting health goals or help with a serious health concern. Your personal health consultant will also connect you to targeted programs and services that provide education, guidance and coaching for improved health outcomes.
Anthem Health Guide
Anthem Health Guide makes getting answers to your customer service and health-related questions easy and efficient. You can reach Anthem associates in the way that's most convenient for you — whether by telephone, online chat or secure email, or even by requesting a call back. Anthem will provide information and consultation, and will directly connect you to resources like health coaches, case managers or in-network doctors. Our goal is to guide you and your family to better health.